Nouveau Care was established in 2016 as a provider of quality Domiciliary or Home Care in Norwich & Norfolk.
We quickly attained a 'Good' rating from the Care Quality Commission for our attention to detail and personal touch as a home care agency.
In early 2018, we attained accreditation to provide services for Norfolk Social Services in recognition for meeting the high standards required.
We can provide high quality care to our service users in their own homes and at their own convenience, which is often a preferable and cost effective alternative to a Care Home.
We believe in offering a fair pricing structure to our private clients for a high quality service, and providing quality and value for our local authority partners.
Our mantra is to provide a better quality service through a better treatment of our staff, and we are committed to providing better care jobs in Norwich by paying £8.50 per hour with 45p per mile plus paid, fairly calculated travel time
We are proud to create new job opportunities in Health & Social Care in Norwich and Norfolk, and we aim to attract the highest quality staff.
Nouveau Care was established based upon a realisation that there was significant dissatisfaction among carers regarding rates of pay, and that this often led to substandard care quality for service users. It was realised that a fairer model for carers was not only attainable but also sustainable, and could give us a competitive edge. Our business model is therefore based upon a commitment to Living Wage Foundation Living Wage and fair reimbursement of travel expenses for our staff. We are also committed to a fairer fees structure for our clients, since we believe that care services should be a right not a priviledge. Our Founding Members are a family team who bring together a wealth of experience with delivering care directly, and dealing with budgets and accounts.
Our Services are primarily domiciliary or home care delivered in blocks of typically one hour, but we also cater for night sits and live-in care too. We are happy to discuss all your care requirements, from simple companionship or help with household tasks such as cleaning, gardening or shopping; through to more complex needs such as personal care, respite care after being discharged from hospital, or palliative care. It is important to us that our service to you is person centred, and tailored to your specific needs.
We will provide advice on sources of Help with Funding wherever possible - for many, the first step will be an assessment by Social Services followed by the allocation of a Personal Budget by Direct Payments if they are deemed eligible. Attendance Allowance can also be a source of funding for care services.
Our Staff are all required to complete the Care Certificate and submit a DBS Check - formerly a CRB Check - as part of the recruitment process. We pride ourselves on providing or arranging full training for our staff, with funding where possible. All our staff are encouraged to complete Level 2 Health & Social Care as a minimum, and also to complete short courses as part of their Continuing Professional Development, or CPD.
We would like to think of ourselves as presenting care as a career rather than just a job, and we are proud to be able to offer new Employment in the locality of Norwich and Norfolk. We are a diverse team, and we believe strongly in equal opportunities for all.
Nouveau Care is fully registered with the Care Quality Commission, or CQC, and is subject to their Regulation. This ensures that our services are delivered to the highest possible standards, and that we comply with the Health and Social Care Act (2012).
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